Returns & Exchanges Policy

At Paragon Sight & Sound, we want you to be completely satisfied with your high-performance audio and video equipment. If your purchase does not meet your expectations, you may return it within 30 days of delivery for a refund or exchange, provided it is in its original condition and packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email or phone to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.

• 2.
  Secure Packaging

  Carefully pack your item in its original manufacturer packaging, including all manuals, cables, and accessories to ensure safe transit and full credit.

• 3.
  Shipping and Insurance

  Affix the provided shipping label or use a carrier of your choice with tracking and insurance; we recommend insuring high-value electronics for their full retail price.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition, we will process your refund to the original payment method within 5 to 7 business days.